1. Introduction
Beakon ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automotive reconditioning management software and services.
By using Beakon, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, company name, and job title when you create an account.
- Business Information: Dealership details, vendor information, employee data, and service request details.
- Vehicle Information: VIN numbers, vehicle details, reconditioning status, and photos.
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors).
- Communications: Messages, support requests, and feedback you send to us.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent, and interaction patterns.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Location Data: GPS coordinates when you use location-based features (with your permission).
- Cookies and Tracking: We use cookies and similar technologies to track activity and improve our services.
3. How We Use Your Information
We use collected information for:
- Service Delivery: Providing, maintaining, and improving our reconditioning management platform.
- Account Management: Creating and managing your account, processing payments, and providing customer support.
- Communication: Sending service updates, technical notices, security alerts, and marketing communications (with your consent).
- Analytics: Understanding how users interact with our platform to improve features and user experience.
- Security: Detecting, preventing, and addressing fraud, security issues, and technical problems.
- Legal Compliance: Complying with legal obligations and enforcing our terms of service.
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors who help us operate our platform (hosting, analytics, payment processing).
- Business Partners: Vendors and service providers you authorize to access your data through our platform.
- Legal Requirements: When required by law, court order, or government request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you explicitly authorize us to share your information.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure data centers with physical and network security
- Employee training on data protection and privacy
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain information after account closure for:
- Legal compliance and regulatory requirements
- Dispute resolution and enforcement of agreements
- Fraud prevention and security purposes
- Backup and disaster recovery (typically 90 days)
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information (subject to legal obligations).
- Portability: Request transfer of your data to another service provider.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Restriction: Request restriction of processing in certain circumstances.
To exercise these rights, contact us at privacy@beakon.app.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Authenticate your account and maintain sessions
- Analyze usage patterns and improve our services
- Deliver relevant advertising (with your consent)
You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.
9. Third-Party Services
Our platform integrates with third-party services (DMS systems, payment processors, analytics providers). These services have their own privacy policies. We encourage you to review them:
- Google Analytics
- Stripe (payment processing)
- Supabase (database and authentication)
10. Children's Privacy
Beakon is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform. Continued use of Beakon after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us: